The Lab Depot's Commitment to Online Security
In accordance with current legislation CalOPPA (The California Online Privacy Protection Act) and GDPR (General Data Protection Regulation) as a guide, physical, electronic, and managerial procedures have been employed to safeguard the security and integrity of personal information shared with our business. The Lab Depot (TLD) encrypts transmission of billing and credit card information utilizing a Secure Socket Layer (SSL) wherever confidential information must be exchanged. All TLD agents and contractors with access to confidential information obtained on TLD’s website are bound to adhere to this privacy policy as part of their contract with The Lab Depot. Domains include: labdepotinc.com, thelabdepot.com, labdepot.com.
Data Collection on our Website: How We Handle Your Personal Information
As part of our commitment to providing quality service, The Lab Depot may collect certain personal information from you while you browse our website. This information may include your name, postal code, email address, phone number, fax number, billing and shipping address, and complaint details, as well as any business information from online orders. In keeping with COPPA (the Childrens’ Online Privacy Protection Rule), The Lab Depot does not knowingly collect or maintain any personal information from children under the age of 13. In addition, no part of our site is designed with the purpose of attracting any person under the age of 13.How Does The Lab Depot Secure My Personal Information?
When you are shopping online at The Lab Depot, we have security measures in place to protect against the loss, misuse, unauthorized access, and alteration of the information under our control.
Safe Shopping Policy
Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately, and securely. The Lab Depot website uses encryption technology in the form of our dedicated SSL, to protect your name, address, credit card, ordering, and tax certificate information during data transport. In addition to using an SSL, our website undergoes quarterly PCI data security vulnerability and compliance assessments.
Creating an Account
When you create an online account on The Lab Depot website, you will need to select a personal password that you will remember. It must be at least six characters containing three different character types: letters, numbers, upper and lower cases, or special characters ($, %, &, *). Choose a combination of any of these options to maximize your protection level.
Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take extensive precautions to prevent such unfortunate occurrences.
How The Lab Depot Uses Collected Personal Information
Pursuant to CalOPPA and GDPR, unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted, such as replying to your emails, handling your complaints, and processing billing and business requests related to program participation. We will use such information to provide operational notices, in program record-keeping, and to research industry marketplace practices. Our research may lead to the publication of aggregate demographical data but will not result in the reporting or publication of any personal information provided to us.
Subscribing to Our Mailing List
During the collection of personal information on our website, you may notice an option to subscribe to our mailing list. By opting in, you can receive regular updates and information about our programs and services. Emails may include remarketing, checkout alerts, or promotional emails. If you wish to change your subscription status, simply contact us at [email protected] and we will be happy to assist you. You also have the option to change your subscription status from within your TLD account or by hitting the unsubscribe button at the bottom of any email you receive from TLD.
How Your Information May Be Shared
We may use your information to:
- Fulfill requests for products, services, or information
- Administer shopping or reward club account
- Provide customer services
- Administer promotions
- Offer new products and services
- Measure and improve the effectiveness of our website, our marketing endeavors, or our services and promotional offers
- Tailor our online offerings to your preferences
- Administer surveys
- Send marketing communications
- Complete other business purposes.
We will never rent or sell your personal information.
The Lab Depot may release personal information under the following circumstances:
- Where release is required by law (for example, a subpoena) or regulation or is requested by a government agency.
- Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of.
- To appropriate persons, where your communication suggests possible harm to others.
Cookies, Tracking, and Analytics
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The list below explains the cookies we use and why.
Necessary
Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. The following list explains what cookies we use and why.
Marketing
Marketing cookies help us provide our visitors with relevant content, browsing history, and product recommendations.
Advertisement
Advertisement cookies help us provide our visitors with relevant ads and marketing campaigns.
Analytics
Analytics cookies help us understand how our visitors interact with the website. It helps us understand the number of visitors, where the visitors are coming from, and the pages they navigate. The cookies collect this data and are reported anonymously.
Cookie Preferences
When navigating to our site for the first time, you will be given the opportunity to choose which Cookies to enable during your browsing experience on the TLD website. In addition, you may customize your Cookie preferences within your TLD account.
Third Party Providers
Our website may use third party service providers to serve ads, send e-mails, and analyze website traffic on our behalf. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other websites, for example, links clicked through our site, so that we can provide advertisements about goods and services of interest to you. For this purpose, we may also provide these third party service providers anonymous information about your site navigation and purposes.
Contact Information:
Please contact our Administrator to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
Physical and Shipping Address:
The Lab Depot
469 Lumpkin Campground Rd. S
Dawsonville, GA 30534
[email protected]
Phone:
1-800-733-2522 (USA Only)
Last updated May 2023.