FREQUENTLY ASKED QUESTIONS
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Does The Lab Depot have a Hazardous Chemical Emergency Phone Number?
The Lab Depot is a hazardous item shipper. We are required to maintain and monitor a Hazardous Chemical Emergency Contact Number. This Contact Number is available 24/7 and is maintained by CHEMTREC. Please call 800-424-9300.
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Do you have an order minimum?
We do not have a minimum order, but we do have a purchase order (PO) minimum. Clients with an approved Lab Depot credit account can submit a PO with a minimum amount of $50.
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If I can't find an item I need, what should I do?
The Lab Depot website only contains a fraction of the items we have access to. If you need something you can't locate on our site give us a call at 1-800-733-2522 Monday - Friday 8:00 a.m. - 5:00 p.m. EST or email us at [email protected] and we will do our best to find the item for you.
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What are my ordering options?
You may order online on our website, call us at 1-800-733-2522 Monday - Friday 8:00 a.m. - 5:00 p.m. EST, email us [email protected], or fax us at 1-706-265-2370.
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What type of payment do you accept?
We accept American Express, Visa, Mastercard, Discover, Google Pay, Apple Pay, and Purchase Orders from government agencies, public schools & universities.
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Can I use a purchase order?
We accept purchase orders from government agencies, public schools, universities, and clients with approved credit. The PO must have contact information for accounts payable, ship to information, a purchase order number and an authorization signature.
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Can I set up a business credit account?
Yes, an account can be set up for established companies with existing credit references. Complete a credit application and send it to or by fax to 706-265-2370. Credit requests must be accompanied by a $500+ purchase order. Our trade credit form can be found here along with other financing options.
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Is your online credit card processing secure?
We take numerous steps to ensure that your payment information is processed confidentially, accurately, and securely. The Lab Depot uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. View our Security Metrics site certificate for verification of site security.
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I'd rather not use my credit card online. What should I do?
You may give us a call at 1-800-733-2522 Monday - Friday 8:00 a.m. - 5:00 p.m. EST.
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What are the shipping charges?
Click the link to view our full Shipping Policy.
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What is your shipping policy?
Please view our full shipping policy here.
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How can I get my tracking information?
Email [email protected] or call 1-800-733-2522 for customer service Monday - Friday 8:00 a.m. - 5:00 p.m. EST.
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I received one item from my order. Where are the rest?
We ship from various warehouses throughout the US. Usually orders with multiple items ship from various locations where ground shipment receipt times can vary.
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My item is broken or damaged. What do I do?
Please reference our Returns Policy for information regarding procedures for broken or damaged items.
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How do I return an item?
Click here for detailed information regarding The Lab Depot’s Returns Policy and procedures.
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Is The Lab Depot a veteran owned business?
Yes! Click here for verification of our veteran owned status.