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Return Policy

My item is broken or damaged. What do I do?

Any damages and exceptions must be noted on the bill of lading or delivery ticket. Capital equipment that has been damaged should be refused and left with the delivery company or carrier. The item must be inspected immediately for concealed damage. In the event of any such damage, the original shipping container must be saved for inspection. The Lab Depot Inc. should be notified immediately of such damage. Failure to adhere to this policy will release The Lab Depot, Inc. from any responsibility regarding replacement and/or credit.

If you have received damaged merchandise, please email a photo of the damaged item with submission of RMA form showing damage, item packaging, interior and exterior shipping box and a signed bill of lading for truck shipments or tracking number for small package. Please hold all damaged material for carrier inspection until further notice.

To submit a Return Merchandise Authorization (RMA) request, click on the pdf to download the form:

Return Merchandise Authorization (RMA) Form
Email the completed form to returns@labdepotinc.com or fax to +1-706-265-2370. You will be notified with an RMA number if your return request has been approved. Shipping information for returning items will be provided once the RMA is issued. For any questions concerning completion of the form please contact The Lab Depot Returns Support by emailing returns@labdepotinc.com or by telephone at +1-800-733-2522.

How do I return an item?

The Lab Depot will only accept returned goods if such return complies with the provisions in this policy.

To ensure credit, returns must be pre-approved by an authorized The Lab Depot, Inc. representative, and assigned a return goods authorization number which must accompany the return.

A request for return must be initiated within thirty days of the receipt of the merchandise.

Risk of loss on items to be returned does not pass to The Lab Depot, Inc. until received by The Lab Depot, Inc. or an authorized vendor of The Lab Depot.

If The Lab Depot Inc. determines that the return is a result of customer error, such items must be returned at the expense of the customer.

Except for items which are returned as a result of a warranty repair failure, all items must be returned in their original box unmarked, unused, unopened and in resaleable condition.

All items must be returned in their original box and packed in a sufficient exterior box for return shipping, and include all accessories, certificates, and manuals included in the original shipment.

The following items may not be returned:

  • Refrigerated or sterile products may not be returned, even if they are unmarked or unused.
  • Made-to-order or specially ordered items (items not routinely stocked by The Lab Depot, Inc. or currently not sold by The Lab Depot, Inc.) may not be returned unless a vendor is willing to take back a specially ordered item. The return of a specially ordered item is subject to any restocking fee charged by the vendor.
  • Obsolete, discontinued, expired, short-dated, used, or items in units of measure less than the original unit of sale from The Lab Depot, Inc. may not be returned for credit.
  • Hazardous items and chemicals may not be returned.
Note that returns may be subject to a restocking fee of up to 35%.
To submit a Return Merchandise Authorization (RMA) request, click on the pdf to download the form:

Return Merchandise Authorization (RMA) Form
Email the completed form to returns@labdepotinc.com or fax to +1-706-265-2370. You will be notified with an RMA number if your return request has been approved. Shipping information for returning items will be provided once the RMA is issued. For any questions concerning completion of the form please contact The Lab Depot Returns Support by emailing returns@labdepotinc.com or by telephone at +1-800-733-2522.

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