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Privacy Policy

What follows is Lab Depot's online privacy policy, which governs personal information gathered on our Internet site (www.labdepotinc.com).

Lab Depot's Commitment to Online Security

Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Lab Depot, Inc. encrypts transmission of billing and credit card information utilizing Secure Socket Layer (SSL) wherever Lab Depot requests it. All Lab Depot agents and contractors with access to personal information obtained on the Lab Depot web sites are also bound to adhere to this policy as part of their contract with Lab Depot.

Personal Information that Lab Depot May Collect Online

The Lab Depot collects personal information online, including names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint information. The Lab Depot may also collect business information when placing an order online.

The Lab Depot does not knowingly collect or maintain any personal information from children under the age of 13. In addition, no part of our site is designed with the purpose of attracting any person under age 13.

How Does Lab Depot Secure My Personal Information?

When you are shopping online at Lab Depot, we have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control.

Safe Shopping Policy

Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The Lab Depot website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

Choosing a Personal Password

When you create an online account on the Lab Depot website, you need to select a personal password that you will remember. It must be at least 6 characters. To maximize your level of protection, you should choose a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your passwords or any account information.

Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. The Lab Depot cannot ensure or warrant the security of any information you transmit to us by e-mail and you do so at your own risk.

How Lab Depot Uses Personal Information Collected Online

Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted, such as to reply to your emails, handle your complaints, and process billing and business requests related to program participation, and we will use such information to provide operational notices, in program record-keeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographical data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a mailing list to receive information about other Lab Depot programs and services. This election box only appears in places where the department collecting personal information maintains such lists. At any time you can add or remove your name from a Lab Depot list by contacting us at privacyreview@labdepotinc.com.

How Your Information May Be Shared

We use the information you provide in order to 1) fulfill requests for products, services or information, 2) administer shopping or reward club accounts, 3) provide customer services, 4) administer promotions, 5) offer new products and services, 6) measure and improve the effectiveness of ur Web sites, our marketing endeavors or our services and offers, 7) tailor our online offerings to your preferences, 8) administer surveys, 9) send marketing communications or 10) other business purposes.

We never sell or rent your personal information.

The Lab Depot may also release personal information under the following circumstances:

  • Where release is required by law (for example, a subpoena) or regulation or is requested by a government agency;
  • Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
  • To appropriate persons, where your communication suggests possible harm to others.

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please e-mail us with the new information or your review request at privacyreview@labdepotinc.com.

Computer Tracking and Cookies


A cookie is a small data file that a Web site may send to your browser and which may then be stored on your hard drive. Our Web sites use cookies to simulate a continuous connection -cookies let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself. No personally identifiable information is stored in these cookies.

Our Web server automatically collects the address of the Web site that you came from before visiting our site, which browser you used to view our site and any search terms you have entered on our site.

Our Web site may also use other technologies to track which pages on our Web sites our visitors view. This non-identifiable click-stream data helps us understand how visitors use our Web site.

Third Party Service Providers

Our Web sites may use third party service providers to serve ads, send e-mails and analyze Web site traffic on our behalf. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other Web sites so that we can provide advertisements about goods and services of interest to you. For this purpose, we may also provide these third party service providers anonymous information about your site navigation and purchases.

Who Can I Contact If I Have Questions?

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
  1. Mailing Address:
    The Lab Depot
    469 Lumpkin Campground Rd. S
    Dawsonville GA 30534
  2. Shipping Address:
    The Lab Depot
    469 Lumpkin Campground Rd. S
    Dawsonville, GA 30534
  3. E-mail: privacymanager@labdepotinc.com
  4. Phone: 1-800-733-2522 (USA Only)
Revised August 30th, 2004
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